Free tool

Support-Ticket Deflection Estimator

For e-commerce support teams: enter your own ticket volume, handle time, cost, and resolution rate to see a deflection estimate built entirely from your numbers.

Deflection estimator

Support tickets / month

Avg. handle time (minutes)

Agent hourly cost ($)

Current first-contact-resolution rate (%)

Deflectable tickets / month

216

43.2 hrs/mo saved = $950/mo

Estimate assumes ~60% of tickets not already resolved on first contact are simple enough for an AI agent to deflect.