Sochish Digital

Industries

WISMO tickets and returns, on autopilot.

Order-status replies, return approvals, and Q4 ticket spikes eat CX headcount that should be handling the exceptions, not the repeats.

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What this costs you today

What your current ticket volume is costing you, before anything's automated.

ROI calculator

E-commerce

e.g. returns processing and order-status replies

Current monthly cost

$5,716

~65% automatable = $3,715/mo saved

At that rate, a $3,000 sprint pays back in ~3.5 weeks.

Objections, answered

You're in Delhi — how does offshore/timezone work when Q4 ticket volume spikes overnight?

Evening IST overlaps US East Coast mornings, and UK overlaps most of the afternoon and evening — the system itself runs 24/7 regardless of when we're online, and a human-approval gate covers anything customer-facing until the accuracy data earns autonomy.

We tried a chatbot for support and it didn't help — why would this be different?

Most support chatbots fail because they're handed the whole inbox with no scope. We start with one process — WISMO replies or return approvals, not both — price it before writing code, and keep a human in the loop until the deflection rate earns more autonomy.

Why not just have support agents use ChatGPT directly?

You can, for one-off replies. What you can't get from a chat window is a system that reads your order data, applies your return policy consistently, and logs every decision with a rollback path — that's the difference between a copy-paste aid and a deployed agent.

Ready to see what this would look like for e-commerce?

Book a discovery call

Book a discovery call