Sochish Digital

Industries

WISMO tickets and returns, on autopilot.

Order-status replies, return approvals, and Q4 ticket spikes eat CX headcount that should be handling the exceptions, not the repeats.

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What this costs you today

What your current ticket volume is costing you, before anything's automated.

ROI calculator

E-commerce

e.g. returns processing and order-status replies

Current monthly cost

$5,716

~65% automatable = $3,715/mo saved

At that rate, a $3,000 sprint pays back in ~3.5 weeks.

Objections, answered

You're in Delhi — how does offshore/timezone work?

Evening IST overlaps US East Coast mornings, and UK overlaps most of the afternoon and evening — timezone has not been a blocker for clients so far. Nothing here is outsourced further; the same small team that scopes the work builds it.

We tried AI and it didn't work — why would this be different?

Most failed AI projects fail on scope, not model quality: a vague goal handed to a general-purpose tool with no human-approval gate and no monitoring. We scope one process, price it before writing code, and keep a human in the loop until the accuracy data earns autonomy.

Why not just use ChatGPT directly?

You can, for one-off tasks. What you can't easily get from a chat window is a monitored system that runs on your own data, on a schedule, with error handling, retries, and a rollback path — that's the difference between a demo and a deployed system.

Ready to see what this would look like for e-commerce?

Book a discovery call

Book a discovery call